Frequently Asked Questions
Everything you need to know about our craftsmanship and services.
Where are Shinola products manufactured?
Our watches are assembled with pride in our Detroit factory using Swiss and other imported parts. We also source high-quality leather and hardware from global partners who share our commitment to craftsmanship.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-5 business days. We also offer expedited shipping options at checkout if you need your items sooner.
What is your return policy for leather goods and watches?
We offer a 30-day return window for items in their original, unused condition with all packaging intact. Please note that personalized or engraved items are final sale.
Do Shinola watches come with a warranty?
Yes, every Shinola watch is backed by a limited lifetime warranty that covers the movement against defects in materials and workmanship under normal use.
Can I have my watch or leather item embossed or engraved?
Absolutely. We offer professional personalization services on select items. You can add initials or a custom message to your product directly on the product page before adding it to your cart.
How should I care for my Shinola leather product?
We recommend using a soft, dry cloth to remove surface dirt. For deeper cleaning, use a high-quality leather conditioner, and avoid prolonged exposure to direct sunlight or water.